Frequently Asked Questions
Ordering & Rentals
When should I book my rentals?
When should I book my rentals?
We recommend booking as early as possible, ideally 2–4 weeks before your event, to ensure availability of your favourite pieces.
However, if you need a last-minute order, don’t worry, we’ve got you covered, even just a few hours before your celebration!
How do I place an order?
How do I place an order?
Add items to your cart, select quantities, provide your event date, and click “Submit” to send your Wishlist. One of our team members will contact you to confirm availability and finalize your order.
Can I change my order after booking?
Can I change my order after booking?
Changes may be possible depending on availability. Contact us promptly to request adjustments. Fees may apply.
What types of rentals do you offer?
What types of rentals do you offer?
We offer curated rentals including carts, furniture, statement décor, and more; all designed to make your event shine.
Can I request custom builds for my event?
Can I request custom builds for my event?
Absolutely! Our skilled craftsmen can create custom bars, backdrops, tables , and other bespoke installations. Lead times vary depending on complexity, so contact us early.
Can I request specific themes or styles for my rentals?
Can I request specific themes or styles for my rentals?
Yes! Our rentals are versatile and can be styled to match your event’s theme. Browse our collection or reach out for guidance.
Is there a minimum order amount?
Is there a minimum order amount?
No, there is no minimum order amount. You’re welcome to rent a single item or multiple pieces; whatever fits your event needs.
How long is the rental period?
How long is the rental period?
The standard rental period is for the day of the event. If the item is not booked the day before your event, delivery or pickup may be arranged one day in advance upon availability. Any delay in returning rental items may result in additional charges and/or deductions from the guarantee amount.
What happens if items are damaged, lost, or stolen?
What happens if items are damaged, lost, or stolen?
A mandatory security fee applies to all orders to help protect our rental items. This fee is fully refunded once all items are returned in their original condition.
In the event of damage, loss, or theft, repair or replacement costs will be deducted from the security fee. If the cost exceeds the security fee, the remaining balance will be charged to the customer.
Can the color be changed?
Can the color be changed?
Yes! Most of our items can be repainted to match your event theme or colour palette. Items eligible for colour changes are highlighted on our website. Custom colour requests must be confirmed in advance and may be subject to additional fees and lead time.
Will-Call or Self-Pickup
Easy Self-Pickup
Renting just a few items?
Our Will-Call service makes it easy! Your order will be prepared in advance and ready for quick self-pickup before your event.
Return the Same Day
Please return rented items the same day or the next business day.
Exact return timing will be confirmed with our sales team when you place your order.
Safe Transport Required
Make sure your vehicle can safely transport your items without damage.
For larger or complex installations, delivery by our professional team is required.
Frequently Asked Questions
Delivery & Policies
Do you provide delivery and setup?
Do you provide delivery and setup?
Yes! Our professional team delivers and sets up your rentals safely, ensuring items arrive on time and in perfect condition.
Are there delivery fees?
Are there delivery fees?
Yes. Delivery fees are calculated based on distance and order requirements. Our sales team will provide the exact delivery fee at the time of booking.
Can I pick up rentals myself?
Can I pick up rentals myself?
Yes! Our Will-Call service allows self-pickup. Items must be returned the same day or the next business day. Ensure your vehicle can safely transport the items without damage.
Is there a security fee for rentals?
Is there a security fee for rentals?
Yes, a refundable security fee applies to all orders to protect our rental items. It is refunded once items are returned in their original condition.
How do I ensure safe transport of items?
How do I ensure safe transport of items?
Make sure your vehicle can safely carry the items. For large or complex installations, delivery by our professional team may be required.
How long can I rent items for?
How long can I rent items for?
Rental periods vary by item. Return dates will be confirmed during checkout or when discussing your order.
When do I receive confirmation?
When do I receive confirmation?
Once you finalize your order and confirm it with our sales team, a deposit is required to secure your booking. Your order will be confirmed after the deposit is received.
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